What is Charla?
Charla is a live chat software designed to enhance customer experience by enabling real-time connections between website visitors and businesses. It combines sales and support features through an intuitive Agents Dashboard, offering visitor insights, conversation history, and quick response tools.
Charla Features
- Easy-to-use Agents Dashboard with instant response capabilities
- AI-Driven Answers, including tailored chat flows and AI chatbots
- Mobile Access via iOS and Android apps
- Facebook Messenger Integration for connected communications
- Multiple Site Management with a single inbox
- Info Hub and Support Desk tools
- Customer Feedback System to track service quality
- Customizable Chat Widget to align with your brand
- Comprehensive Ticket System with task assignments and team notes
How Can Charla Help?
For businesses aiming to improve sales and support:
- Boost Sales: Replace contact forms with instant chat to capture leads faster
- Automate Support: Use AI chatbots to handle common queries outside business hours
- Engage Customers: Monitor live visitors and proactively reach out to potential buyers
- Streamline Workflows: Use pre-written responses for efficiency without losing personalization
- Manage Multiple Channels: Handle website chat and Facebook Messenger in one place
Charla FAQ
Which platforms can I use Charla on?
Charla works on web and mobile platforms, with dedicated apps for iOS and Android.
Can I customize the chat widget?
Yes, the chat widget is fully customizable to match your brand’s colors, icons, and language preferences.
Does Charla include AI features?
Yes, Charla offers AI chatbots and custom chat flows to automate responses and reduce support workload.
How does the ticket system work?
Charla’s ticket system allows you to assign tickets, add tags, and include internal notes for efficient management.
Can I manage multiple websites?
Yes, Charla supports managing multiple sites with a shared inbox for streamlined communication.
To Wrap Up
Charla is a powerful solution for businesses looking to enhance customer engagement and support. It combines real-time chat, AI automation, and comprehensive support tools, making it adaptable for companies of all sizes. With lifetime access and a 60-day money-back guarantee, it’s a reliable choice for improving customer service.
