What is Support Board?
I use Support Board to automate customer support with AI-powered chatbots and omnichannel capabilities. It’s a lifetime deal that helps me handle customer queries across multiple platforms, freeing up live agents for complex issues.
Support Board Features
AI-Powered Chatbots
- Train chatbots using my own documents or website content.
- Program custom questions and answers for better accuracy.
- Send attachments, media files, and surveys for enhanced engagement.
Omnichannel Support
- Manage messages across WhatsApp, Messenger, Telegram, email, and more.
- Support up to 32 languages for international customers.
Automated Marketing
- Send pop-ups, welcome messages, and follow-ups to guide users.
- Set triggers based on user type, location, and time for 24/7 automation.
Advanced Capabilities
- Integrate with Shopify to access customer details and cart items.
- Chatbots can search Google and autocorrect misspelled words.
Support Board FAQ
Can I use my own OpenAI API key?
Yes, I can integrate my OpenAI API key for more control over message limits.
Are there extra costs for WhatsApp, Telegram, and Messenger?
No, but I need WhatsApp Business API for WhatsApp integration.
Can the chatbot learn automatically?
It can, but I prefer training it manually for better accuracy.
Can I use it on multiple sites?
Yes, if the sites are part of the same brand.
What if I exceed my message limit?
My account will be suspended until I upgrade or buy a new AppSumo code.
Conclusion
Support Board is a powerful tool for automating customer support. It’s ideal for businesses wanting to combine chatbots and live agents across multiple channels. While it requires an OpenAI API key, the lifetime deal is cost-effective for long-term use.
