Zonka Feedback: AI-Driven CX & Feedback Platform
I use Zonka Feedback to capture, analyze, and act on customer insights in real-time. It helps me create customizable surveys and deploy them across email, SMS, websites, and more. With its intuitive dashboard, I track feedback trends, identify areas for improvement, and optimize customer experience at every touchpoint.
Product Highlights
- Multi-channel feedback: Capture insights via email, SMS, website widgets, and kiosks.
- Real-time analytics: Monitor customer satisfaction trends with detailed reporting.
- Customizable surveys: Tailor templates to fit diverse business needs.
- Seamless integrations: Connect with CRM and customer service tools like Salesforce and HubSpot.
- Automated alerts: Improve response times with follow-ups based on feedback.
- Actionable insights: Track NPS, CSAT, and CES scores for data-driven decisions.
Key Features
Real-Time Feedback Collection
I deploy surveys across multiple touchpoints to gather real-time feedback. This allows me to address customer concerns promptly, improving satisfaction and loyalty.
Detailed Analytics and Reporting
Zonka Feedback provides advanced analytics, helping me track NPS, CSAT, and CES scores. These insights enable me to identify pain points and opportunities for improvement.
Automation and Integrations
I automate follow-ups based on customer responses, ensuring timely engagement. The platform integrates smoothly with CRM systems, making feedback management part of a seamless customer journey.
Conclusion
Zonka Feedback is a powerful, user-friendly platform that helps me prioritize customer feedback. With its customization options, robust analytics, and seamless integrations, I transform insights into actionable improvements, fostering long-term customer loyalty.
